What is a digital agency?

Flats.bg is the first digital agency in Bulgaria, but not in the world. Digital agencies have sprung up in various countries over the last 5 years, disrupting the way real estate markets work. They provide more value for less money to landlords and property sellers and are free for renters and buyers. Here's a quick summary of the genes of a digital real estate agency versus a traditional agency.

Digital agency

  • Free for renters
  • Free for buyers
  • Lowest Landlord Fee(40%)
  • Lowest Seller Fee (2%)
  • An easy process that saves time
  • High quality photos
  • Plan with distribution and video
  • Quick deal generation
  • 100% verified listings
  • Exact real addresses
  • Service from a whole team 24/7

Traditional agency

  • 0.5 -1-month rent tenant fee
  • 2-3% Buyer's Fee
  • 0.5 -1-month rent fee from landlord
  • 2-4% seller fee
  • An old process that wastes unnecessary time
  • No listing information
  • Low quality photos, if any
  • Duplicate or fake listings
  • Missing addresses
  • Service from one broker

Superb presentation of the property


We noticed a big gap in the market. The omission in the presentation. What do we mean by that? Essential information is not displayed in the typical property listing. This may seem basic, but without it, the results are:

  • misled potential buyers and tenants
  • many more views with disinterested customers
  • meaningless communication

Ultimately, this leads to a lot of wasted time for all parties. Our property presentations include all the necessary information presented in a beautiful way. They are checked and verified by our teams to ensure their accuracy.

The lowest agency fees on the market

  • Superior property presentation results in far fewer viewings with the same (in fact, even better) closing rates. Also, landlords in our non-exclusive plan do the inspections themselves. This saves our team a tremendous amount of time.
  • We only work with properties published on Flats.bg. We do not spend time searching for requests from tenants and buyers.
  • We use advanced technologies to optimize all our processes, saving hours of manual editing of listings every day.
  • We work together as a team, leveraging synergies and taking advantage of economies of scale.

We are simply efficient at managing our time. Oh, and we're not greedy - we prefer happy customers to big margins!

Market launch
Team work

A whole team works for you

In traditional real estate agencies, you are assigned a broker who must take care of all aspects of the transaction. At Flats.bg you get a whole team of real estate professionals.

The team is divided into specialized divisions such as the one for making the announcements, the inspection team, the "assistance to the successful landlord" team, the marketing team, the tenant and buyer service team, the legal department, etc. The advantage of this organizational approach is that our clients receive expert-level service at every step of the process from people with the necessary knowledge, experience and resources. Oh, and there's always someone you can talk to, 24/7!

Frequently Asked Questions

The initiative is open to everyone, regardless of their nationality or legal status. 

The aim of the initiative is to source as many verified properties for rent as possible in order to help people fleeing from the war in Ukraine settle in Bulgaria and start a new life here. However, requiring refugee status to rent a property or in any other way limiting the type of tenants would be unfair. 

No. The service is provided free of charge. 

The properties are verified in person by our teams or via video calls with the landlords. We do our best to make sure the properties correspond to appropriate comfort, safety and hygiene standards. 

In case you encounter discrepancies with a property listing or if you run into any other issues, please get in touch with us via email at hello@flats.bg 

The indicated rent amount is for a period of 1 month. It is usually quoted in EUR, but paid in the local currency – BGN. 

The rent amount does NOT include the utility bills for heating, water, electricity, internet & TV. Sometimes you will also have to pay a building maintenance fee every month. 

The minimum rental period is usually 1 year. However, in most cases you can terminate the agreement at any time providing a 1-month written notice. 

We are aware that the situation is unprecedented and you probably don't know how long you will stay. We are working with the landlords to make sure they are flexible.

It is standard to provide a security deposit equal to 1 month's rent (or 2 months for luxury properties). The deposit is used to cover any eventual damages and cannot be used to pay the last month's rent. It is returned to you once you leave the place.

Yes! Signing a contract is very important! Landlords are provided with a bilingual contract template, which you can review and sign, along with an inventory checklist. Once you sign the contract you pay the first month's rent and the security deposit, in cash or via bank transfer and the contract serves as a receipt for the payment. 

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